911±¬ÁÏÍø

1. The Identity Verification and BroncoPassword creation sections will appear.
   1. Enter correct responses to all identity-verification questions.
   2. Enter a BroncoPassword that meets .
2. Retype BroncoPassword.
   1. A green checkmark will appear when your BroncoPassword meets and click Continue.
3. Cal Poly Pomona's Appropriate Use Policy for Information Technology will appear.
   1. Read through the policy.
4. Click the "I Accept" button at the bottom of the page.
5. Cal Poly Pomona's Confidentiality Statement will appear.
   1. Read through the statement.
6. Click the "I Accept" button at the bottom of the page.
7. A confirmation screen will appear, stating that you successfully identified yourself and set a password to use with the BroncoName. Your BroncoName will appear at the end of this process and click Continue.
8. The Secret Questions setup page will appear.
   1. Select the number of secret questions you want to use. (3 is the minimum, and 5 is the maximum.)
9. Enter the appropriate number of questions along with their corresponding answers and click Continue.
10. A confirmation window will appear.
11. To enable an SMS Text Message reset option, click the Continue to SMS button.
12. Note: The SMS Password Reset Option allows you to send a reset request to your mobile device if you forget your BroncoPassword.
13. Or, click the Finish without SMS setup button.

1. Access 911±¬ÁÏÍø's page.
2. Log in using your BroncoName and BroncoPassword.
3. Follow the on-screen steps to complete enrollment.

The steps above require the use of your smartphone device. If you prefer, a hardware token can be requested by contacting the . Allow 7-10 days for delivery.

What is Duo?

911±¬ÁÏÍø and other CSU campuses use Duo for Multi-Factor Authentication (MFA), this verification and authorization requirement helps keep your account secure by blocking access. Never authorize an MFA request you did not personally initiate. 911±¬ÁÏÍø staff and faculty will never ask you to authorize access to your account.

1. Visit the page.
   
   1. Click My Control Panel.
2. Log in with your BroncoName and BroncoPassword.
3. Click the Account tab.
   1. Scroll down to Set SMS Password Recovery.
4. If you click the Set Up SMS button, the SMS Password setup page should appear.
   1. If you already have a mobile phone number in BroncoDirect, you can select the Use Number in BroncoDirect option.
   2. Or, if the mobile phone number listed in BroncoDirect is incorrect or you prefer to use another mobile phone number, click the Use Other Phone Number radio button.
5. Enter the ten-digit phone number and click Continue.
   
   1. Note: This option is not available to international mobile phones.
6. The Claiming Your BroncoAccount process is complete when you see the Success screen.

The Authentication Process:

• Open a new browser session. 
• Visit the
• Sign in with your BroncoName and Password
• Respond to the 2-Step Authentication window by choosing your preferred authentication option. 
• Select the Remember Me option if desired.

We recommend installing DUO on a second device, such as a tablet, or adding a phone number to avoid getting locked out if your primary device is damaged.

• Open a new browser session and visit the .
• The 2-Step authentication prompt will appear if you're not logged in.
• Select Add a New Device.
  • Select the type of device to add: Mobile phone, Tablet, or Landline.
  • For mobile phones or tablets, you must select the type of device (e.g., Android, iOS).
• If displayed, scan the QR code with the device you wish to link to DUO.